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Can’t Live with them & Can’t live Without Them; Customer & Vendor Relations – a Healthmark webinar
March 18 @ 2:00 pm - 3:00 pm
Join Healthmark for this upcoming, informational webinar.
Vendors come in many different forms. They can be a huge corporation or very small one-person businesses. They may provide a single item/service or a laundry list of things. They all have one thing in common, you the customer. Achieving a successful relationship requires some common traits that might all be defined as good customer service, but it is a whole lot more. This webinar will take a deeper dive into this partnership in healthcare one that has a unique intensity because a patient’s life is involved.
1. Define Good Customer Service, how to build a relationship, and how to maintain that relationship at all levels.
2. Explore Common Traits of the most successful partnerships e.g., Trust, listen, speed, consistency, honesty, knowledge, and more.
3. Discuss if the relationship is strained, how to repair the relationship, and why a customer may switch to another vendor.
4. Review that price is only one element in choosing a vendor e.g., resources, education, innovation, and understand the different roles from CS Rep, Inside or Outside Rep, Management, and Clinical Support.